Support

This page explains how to get help with Chassis, what support covers, and what to include in your message so we can answer it the first time.

How to contact us

Use the contact form: /support/

The form is the only support channel for this theme. Do not send support requests by social media messages or by email to a personal address. A request sent through the form is answered faster, because it reaches the right person.

The contact form

The form has these fields:

• Name: your name.
• Email: the address we reply to.
• Store URL (optional): your store address, for example yourstore.myshopify.com, or your domain.
• Topic: one of Setup, Bug, Feature question, Billing or Other.
• Message: the details of your request. See the list below.

What we answer

• Questions about how to set up a feature in this documentation.
• Bugs in the theme: a broken layout, a dead link, a wrong fit state, or an error on a page.
• Questions about a setting that does not do what this documentation says.

What we do not cover

• Custom code, custom layouts and changes to the theme's Liquid, CSS or JavaScript. You can duplicate the theme and change it yourself, but such changes are not covered by support.
• Setting up third-party apps, payment providers or your Shopify plan.
• Writing your product data, vehicle data or translations for you.
• Data imports that go wrong because of the source file. We can explain the expected format, and check the first rows.

If you want help with any of these, ask a Shopify Partner. Shopify's Partner directory lists specialists.

Response time

We reply within two business days. A business day is a weekday, Monday to Friday, excluding public holidays in the country of the developer.

What to write in your message

1. The page where the problem happens, with its full web address.
2. The theme name and version. You find the version in Online Store > Themes, under the theme name.
3. The steps you took, one line each.
4. What you expected, and what happened instead.
5. If the problem is visual, describe what you see on the screen.
6. For fitment problems: the product name, the vehicle you chose, and the Vehicle entry handle. Check Vehicle fitment first. The troubleshooting section has the common causes.

Do not send passwords, payment details, or private customer data.

Critical problems

If your store cannot take orders, or the cart and checkout are broken, choose Bug as the Topic. Start the Message with "Critical:" and the store name. We treat these first.

Send a message

Use this form for questions about Chassis. Your message goes to our support desk.

You can also email support@dahmani.me.